Privacy
Policy
Your privacy matters to us. This policy explains how Metro Sunset Villa collects, uses, and protects your personal information.
Your Data, Protected
We never sell or rent your personal information
Secure Handling
Industry-standard encryption and safeguards
Your Rights
Access, correct, or delete your data anytime
1. Introduction
Welcome to Metro Sunset Villa ("we," "our," or "us"). We are committed to protecting the privacy and security of our guests, website visitors, and anyone who interacts with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (metrosunsetvilla.com), make a booking, or contact us.
By using our website or services, you consent to the practices described in this policy. If you do not agree with this policy, please do not use our website or services.
2. Information We Collect
We may collect the following types of information:
| Category | Examples | Purpose |
|---|---|---|
| Personal Details | Name, phone number, email address | Booking confirmation, communication |
| Booking Information | Check-in/out dates, number of guests, room preferences | Reservation management |
| Payment Data | Payment method, transaction ID (we do not store card details) | Processing payments and refunds |
| Technical Data | IP address, browser type, device information | Website analytics, security |
| Usage Data | Pages visited, time spent, referral source | Improving user experience |
Note on Payments
We do not store credit/debit card numbers, CVV codes, or UPI PINs on our servers. All payment transactions are processed through secure, PCI-DSS compliant payment gateways.
3. How We Use Your Information
We use the information we collect for the following purposes:
- Booking & Reservations: To process and confirm your stay, send booking details, and manage check-in/check-out.
- Communication: To respond to your enquiries, send booking confirmations, and provide customer support via phone, email, or WhatsApp.
- Payment Processing: To process payments, issue refunds, and maintain financial records.
- Improving Our Services: To analyse website usage, understand guest preferences, and enhance our offerings.
- Marketing (with consent): To send promotional offers, seasonal deals, or newsletters — only if you opt in.
- Legal Compliance: To comply with applicable laws, regulations, and legal requests.
4. Sharing Your Information
We respect your privacy and do not sell, rent, or trade your personal information to third parties. However, we may share your data with:
- Payment Gateways: To securely process payments and refunds.
- Booking Platforms: If you book through third-party sites like Booking.com, Airbnb, Agoda, or HyattStay, your information is shared with them as part of the booking process — subject to their own privacy policies.
- Service Providers: Trusted vendors who assist with website hosting, analytics, or communication tools — bound by confidentiality agreements.
- Legal Authorities: When required by law, court order, or to protect our rights, property, or safety.
5. Cookies & Tracking Technologies
Our website may use cookies, web beacons, and similar tracking technologies to enhance your browsing experience, analyse site traffic, and remember your preferences.
Types of Cookies We Use
- Essential Cookies: Required for the website to function properly.
- Analytics Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics).
- Preference Cookies: Remember your settings and choices for a personalised experience.
You can control or disable cookies through your browser settings. However, disabling essential cookies may affect website functionality.
6. Data Security
We implement industry-standard technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These include:
- SSL/TLS encryption for data transmitted over the internet.
- Secure servers with restricted access.
- Regular security audits and updates.
- Employee training on data protection practices.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
7. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
Booking-related data is typically retained for 3–5 years for accounting and legal compliance. Website analytics data is retained per the settings of our analytics providers (usually 14–26 months).
8. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Correction: Request correction of inaccurate or incomplete data.
- Right to Deletion: Request deletion of your personal data, subject to legal retention requirements.
- Right to Withdraw Consent: Opt out of marketing communications at any time.
- Right to Object: Object to certain processing activities.
To exercise any of these rights, please contact us using the details in the "Contact Us" section below.
9. Third-Party Links
Our website may contain links to third-party websites, including booking platforms (Booking.com, Airbnb, Agoda, HyattStay) and social media pages. This Privacy Policy does not apply to those external sites.
We encourage you to review the privacy policies of any third-party sites you visit. We are not responsible for the content, privacy practices, or data handling of external websites.
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us so we can take appropriate action.
11. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will update the "Last Updated" date at the top of this page.
We encourage you to review this page periodically to stay informed about how we protect your information.
Questions About Your Privacy?
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us.