Free Cancellation
Up to 15 days before check-in
Partial Refund
7–14 days before check-in
Quick Processing
Refunds within 7–10 business days
1. Overview
At Metro Sunset Villa, we strive to provide a seamless booking experience. This Cancellation & Refund Policy applies to all direct bookings made through our website, phone, or WhatsApp. For bookings made through third-party platforms (Booking.com, Airbnb, Agoda, HyattStay, etc.), their respective cancellation policies will apply.
By confirming a reservation with us, you acknowledge and agree to the terms outlined below. We recommend reviewing this policy carefully before completing your booking.
2. Cancellation Timeline
The refund amount depends on how far in advance you cancel your booking. The timeline is calculated from the scheduled check-in date.
Full Refund
Cancel 15 days or more before check-in and receive a complete refund of your advance payment, minus any payment gateway charges.
100% RefundPartial Refund
Cancel between 7 and 14 days before check-in for a partial refund. A cancellation fee applies to cover administrative and holding costs.
50% RefundNo Refund
Cancellations made less than 7 days before check-in, or no-shows, are not eligible for a refund. However, date changes may be considered at our discretion.
0% Refund3. Refund at a Glance
A quick reference for our cancellation and refund structure:
| Cancellation Period | Refund Amount | Processing Time |
|---|---|---|
| 15+ days before check-in | 100% (minus gateway fees) | 7–10 business days |
| 7–14 days before check-in | 50% of advance paid | 7–10 business days |
| Less than 7 days before check-in | 0% (no refund) | — |
| No-show / early departure | 0% (no refund) | — |
| Date change (subject to availability) | No fee (one-time courtesy) | — |
Note on Peak Season
During peak season (October–January, long weekends, and festive holidays), cancellation timelines may be stricter. Please confirm the specific policy at the time of booking.
4. How Refunds Are Processed
Once your cancellation is confirmed by our team, refunds are processed as follows:
- Original Payment Method: Refunds are credited back to the same payment method used during booking (UPI, card, net banking, etc.).
- Processing Time: Please allow 7–10 business days for the refund to reflect in your account, depending on your bank or payment provider.
- Gateway Charges: Payment gateway and transaction charges (if any) are non-refundable and will be deducted from the refund amount.
- Bank Delays: In rare cases, banks may take additional time to process the credit. We appreciate your patience.
5. Date Changes & Modifications
We understand that travel plans can shift. If you need to change your booking dates, please contact us as early as possible.
- One-Time Courtesy: We allow one complimentary date change per booking, subject to availability.
- Rate Difference: If the new dates fall under a higher tariff (peak season, weekends), the difference must be paid.
- No-Show Policy: Failing to arrive without prior notice is treated as a no-show, and no refund or date change will be offered.
- Early Check-out: No refunds are provided for early departures or unused nights.
6. Exceptional Circumstances
In rare situations beyond our control — such as natural disasters, government-mandated closures, or medical emergencies — Metro Sunset Villa may offer special consideration. These cases are reviewed individually and at our discretion.
To request a review, please contact us with supporting documentation. We will do our best to accommodate reasonable requests.
Need Help With a Cancellation?
Our team is here to assist you. Reach out to us directly for any questions about cancellations, refunds, or date changes.